All returns must be requested within 14 days of delivery or collection. Products must be returned to us within 14 days of the request and in a saleable condition so that we can process the return. All returned products must be unused and in their original packaging. Refunds will be processed within 14 days of receiving the goods back. More information on refunds can be found here.
For details on how to make a return, view our Returns Process.
PRODUCTS WE’RE UNABLE TO CANCEL, REFUND OR EXCHANGE
IN SOME INSTANCES, WE ARE UNABLE TO OFFER REFUNDS OR EXCHANGES. This includes personalised and perishable products as well as products which have had their protective seals or strips removed or damaged. This does not affect your statutory rights. As a guideline, the following examples are not covered by our returns policy:
Made to order, or personalised products
Food and drink
E-vouchers and gift cards
For full details see our Terms & Conditions.
You will be refunded the full cost of your order, including the cost to deliver the order to you. For full details see our Terms & Conditions.
PROMOTIONS & GIFT WITH PURCHASE
Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid. If the order contained a free promotional gift, the gift must be included with the return of any related items.
INTERNATIONAL TAXES, DUTIES AND DELIVERY CHARGES
For orders shipped outside of the European Union, please note that we cannot return any taxes, duties or delivery charges associated with your order. You will be refunded the Tax Free price of the products returned. Certain countries operate schemes for consumers to reclaim import taxes and duties however this will require a specific application by you to your local government or authority. We are unable to support these applications or support the return of import taxes and duties in countries that do not offer this scheme.
PROCESSING A RETURN
We will endeavour to process your return on the day we receive your parcel however under some circumstances this could take up to 14 days. When the return is processed you will receive an email confirming your refund. It will usually take 5 days from receipt of the email for your account to be credited however some payment providers and payment types can take up to 14 days to credit your account. For further details about our refund policy please refer to our Terms & Conditions.